2021 DIGITAL REPORT: Main learnings about Egyptians and Digital uses
We have summarized the main key learnings from the #Digital2021 report on Egyptians and digital uses: internet and mobile users, social media, e-commerce.
A roadmap to outsource your customer service in 5 steps
To make sure your customer service department is successfully outsourced, you need the right service provider, of course, and the right planning. We summed up the Roadmap to outsource customer service in 5 steps: the Contract, the Processes, the Technology, the Training, and the Reporting. Contract: prepare an effective contractual agreement for both parties. Make […]
How to define the right SLA when outsourcing your customer service?
When outsourcing customer support to an external service provider, make sure your customers’ time is effectively valued. You will have to define the level of service they expect, laying out the metrics to measure the outsourced service’s success. Setting the correct service-level agreement (SLA) is crucial: it has to be demanding enough to satisfy your […]