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Outsourced Solutions for Ecommerce and Retailers

We turn every customer interaction into an opportunity for your business

NAOS Marketing is the Contact Center you are looking for to outsource the customer relationship of your online store. 

 

We’ve been serving the eCommerce industry for more than five years. Our clients are either fast-growing online stores or established brands selling in several countries. We engage with their customers or online community in real-time, in any channel, 24/7.

Services for ecommerce and online stores

We support your growth and give the best possible Customer Experience

Our multi-language specialists will engage with your online shoppers in real-time, in any channel, and 24/7. Focus on innovation and your core business meanwhile, we will strive to reach 100% satisfaction of your customers.

Customer Support

CUSTOMER SERVICE

  • Answering your customers’ inquiries on all inbound channels:
    • calls
    • emails
    • chat
  • Chargeback Dispute & Cancellation
  • Technical Support
  • Satisfaction Surveys
Content Moderation

COMMUNITY  MANAGEMENT

  • Social Media Moderation:
    • Facebook, Instagram
    • Twitter
    • Youtube, etc.
  • Content Creation and publication
  • Sentiment Analysis
Back Office

BACK-OFFICE SUPPORT

  • Order processing / Order management
  • Refunds and Returns
  • Product tagging and categorization
  • Product uploading and pricing
  • Image processing and resizing
  • Shipment Tracking
  • Follow-up on Debt Collections
Income Generation

INCOME-GENERATING
ACTIVITIES

  • Pre-selling, Cross-selling, Upselling
  • Telemarketing
  • Lead Mining
  • Customer Retention
  • Converting partials or abandoned Carts

Benefits of using NAOS Marketing’s outsourced solutions for Ecommerce and retailers:

24/7 Quick resolution

24/7 Quick resolution

Native English speakers

Native English speakers

Any channel: Voice, Social Media, Livechat, Email, SMS

Any channel: Voice, Social Media, Livechat, Email, SMS

Reduced Chargeback Risks

Reduced Chargeback Risks

Price: Egypt is considered as one of the most competitive outsourcing location

Price: Egypt is considered as one of the most competitive outsourcing location

IT agnostic: we can plug on any CRM system

IT agnostic: we can plug on any CRM system

Reliability: clear and flexible contracts

Reliability: clear and flexible contracts

Transparency and complete Reporting

Transparency and complete Reporting

Benefits of using NAOS Marketing’s outsourced solutions for Ecommerce and retailers:

24/7 Quick resolution

24/7 Quick resolution

Native English speakers

Native English speakers

Any channel: Voice, Social Media, Livechat, Email, SMS

Any channel: Voice, Social Media, Livechat, Email, SMS

Reduced Chargeback Risks

Reduced Chargeback Risks

Price: Egypt is considered as one of the most competitive outsourcing location

Price: Egypt is considered as one of the most competitive outsourcing location

IT agnostic: we can plug on any CRM system

IT agnostic: we can plug on any CRM system

Reliability: clear and flexible contracts

Reliability: clear and flexible contracts

Transparency and complete Reporting

Transparency and complete Reporting

Our integration path to support your business

Calendar 01

DAY 1

Validation of our proposal
Operation Planning
Tools and software

Calendar 05

DAY 5

Documentation,
Knowledge Base,
FAQ, Script Elaboration,
Process Trees

Calendar 12

DAY 12

Team Selection
Training

Calendar 15

DAY 15

Go live

Calendar 30

DAY +30

1st month Revision
Reporting

In 30 days, your customers are happy, and so are you!

NAOS Marketing, Customer satisfaction in our DNA

NAOS Marketing is an Egypt-based company founded in 2007 by Nadine Barbier, a French Marketing expert. It all started as a small in-house contact center supporting a marketing consulting firm.
In 15 years, NAOS Marketing has focused on QUALITY and has strengthened its core activity. Subsequently, the company became a recognized expert in Customer Experience with a team of 1,500 contact center agents in Cairo and Barcelona.

However, NAOS Marketing diversified its offering of services, among the few companies in the Middle East able to deliver:

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A reference in Egypt

NAOS Marketing is certainly a key player in the Egyptian BPO and Contact Center Industry:

Member of

ITIDA Information Technology Industry Development Agency
ITIDA Information Technology Industry Development Agency

Member of

EITISAL Egyptian Information, Telecommunications, Electronics, and Software Alliance
EITISAL Egyptian Information, Telecommunications, Electronics, and Software Alliance

Owner of

NTRA licenses for Contact Center and VoIP The National Telecom Regulatory Authority
NTRA licenses for Contact Center and VoIP The National Telecom Regulatory Authority

Member of

CCIFE The French Chamber of Commerce and Industry in Egypt
CCIFE The French Chamber of Commerce and Industry in Egypt

French Foreign Trade Advisor for

The French Ministry of Foreign Affairs
The French Ministry of Foreign Affairs

Member of

ARBORUS for gender equity
ARBORUS for gender equity